Question 1

What is the cost and how to book?

Accepted Answer

Our pricing varies depending on the size you select, online bookings are required before you attend.

Each participant will have your own tufting work. If you wish to complete one work by two people together, please select "Book for 1 piece" and leave a message to let us know :)

Question 2

What it your maximum capacity for a group?

Accepted Answer

We can accommodate maximum 6 people. For a group of 5 or 6 people, we will make it as a Private Session.

Question 3

Who can't join this class?

Accepted Answer

Attendees must be over 12 years old for safety consideration. Our tufting machine is around 1.5kg, and there will be fluffs created in the space during the session. If you have any relative allergies or physical difficulties, please consider carefully or get in touch with us before you book.

Question 4

Can I walk in/booking a session for today?

Accepted Answer

We do not accept walk-ins. Bookings for tufting workshops are required to be made at least one day ahead.

Question 5

Do I pay upfront or after the session?/ Why do I have to enter my card?

Accepted Answer

Payments will be collected after the session on the day. When you book we ask for your card infos in case of no-shows but we won't charge from it. If you wish to pay upfront, please save your card info and leave a note with us when you book.

Question 6

Cancellation & Reschedule

Accepted Answer

Cancellation and reschedule requests are accepted at least 1 day before your appointment. Or you may be charged a cancellation fee by 50% of the total amount of the session.

Question 7

How long would it take to receive my piece?

Accepted Answer

For standard process we will finalise your tufting works within a week and notify you by email. Store pickups and delivery options are available.

Our pick up window opens from 1pm-6pm by Wednesdays to Sundays. (We are closed on Monday and Tuesday)

If you are in a rush or come from a long way, we also offer Express Finishing for mini and small sizes [cushions and mirrors excluded], that allows you to pick up on the same day.

Question 8

Can two people work on one tufting piece together?

Accepted Answer

If you wish to complete one work by two people together, please select "Booking for 1 Person" and leave a message to let us know :)

Question 9

What if I can't finish my work within the allocated time? Will there be an extra charge?

Accepted Answer

We are happy to allow more time for you if there's no upcoming appointment, or we can help to finish them for you. And there won't be extra charge applied.

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