We do not accept walk-ins. Bookings for tufting workshops are required to be made at least one day ahead.

No, all payment are made after the session on the day. However we require your card infos by booking to secure your spot while we won't charge from it unless there's a no-show or late cancellation.

If you wish to complete one work by two people together, please select "Booking for 1 Person" and leave a message to let us know :)

Our classes are suitable for students 13+ years due to safety considerations, however all partook under 16 years must be accompanied by an adult guardian.

For standard process we will finalise your tufting works within a week and notify you by email. Store pickups and delivery options are available. If you are in a rush or come from a long way, we also offer Express Finishing for mini and small sizes [cushions and mirrors excluded], that allows you to pick up on the same day.

We can arrange a group session up to 6 people, please send your enquiry to our email tuftandtouch@gmail.com.

Cancellation and reschedule requests are accepted at least 1 day before your appointment. Or you may be charged a cancellation fee by 50% of the total amount of the session.

Our pricing varies depending on the size you select, online bookings are required before you attend. Please check out our Booking System. Each participant will have your own tufting work. If you wish to complete one work by two people together, please select "Booking for 1 Person" and leave a message to let us know :)

Domestic and international shipments are available via AuPost.

Our pick up window opens from 1pm-6pm by Wednesdays to Sundays. (We are closed on Monday and Tuesday)

For dusts on the rug simply use a lint roller or vacuum. If unfortunately the rug is stained, any carpet cleaner would be really helpful. *Please note: Do not wash

By booking you are required to put in your bank infos to secure your spots while we won't charge from it. Your gift card will be applied for checkout after the session on the day!